Introduction
Elite Window Factory ("we," "us," or "our") operates the EWF Nexus website and business platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our public website, use our authenticated portals, or otherwise interact with us in connection with window and facade solutions, sales operations, estimations, and customer relationship management.
By accessing or using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please do not use the Services.
Information We Collect
We may collect the following categories of information, depending on how you interact with us:
- Account and profile information, such as name, email address, phone number, role, and authentication credentials for staff, agents, and estimation users.
- Business and lead data, including customer or prospect names, contact details, project requirements, site information, product interests, notes, and communication history entered into the platform.
- Operational data related to tasks, assignments, estimations, payment tracking, reports, and document uploads (for example, estimation PDFs).
- Technical and usage information, such as IP address, browser type, device identifiers, log data, and cookies or similar technologies when you use the Services.
- Communications you send to us, including support requests and correspondence regarding your account or our services.
How We Use Information
We use collected information for legitimate business purposes, including:
- Providing, operating, and maintaining the Services, including lead management, sales workflows, estimation processes, and internal reporting.
- Authenticating users, enforcing role-based access, and protecting account security.
- Processing business transactions, payment records, and related administrative functions where applicable.
- Improving platform performance, troubleshooting, analytics, and product development.
- Complying with legal obligations, responding to lawful requests, and protecting our rights, users, and customers.
- Sending service-related notices and, where permitted, operational or marketing communications.
Data Security
We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encrypted connections where supported, secure authentication, and restricted access to production systems on a need-to-know basis.
No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly of any suspected unauthorized use of your account.
Third-Party Services
The Services may integrate with or rely on third-party providers for hosting, analytics, communications, payment processing, file storage, or other infrastructure. These providers process information only as needed to perform services on our behalf and are expected to maintain appropriate safeguards.
Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.
User Rights
Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict processing, object to certain processing, or request portability of your data.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding. We will handle requests in accordance with applicable law and our operational requirements, including retention needs for business records, security, and legal compliance.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact Elite Window Factory:
Privacy inquiries: privacy@elitewindowfactory.com
General legal and policy inquiries: legal@elitewindowfactory.com
We will respond to reasonable requests within a timeframe required by applicable law or as promptly as practicable.